Last Updated: September 18, 2026
Thank you for shopping with Mayvika. We want you to have a positive shopping experience. This Return & Refund Policy explains the conditions under which you may request a return, replacement, cancellation, or refund for products purchased through our website.
By placing an order with Mayvika, you agree to the terms of this Return & Refund Policy.
1. Return Eligibility
You may request a return if:
- You have received a damaged product.
- You have received a defective product.
- You have received an incorrect product.
- You have received a product different from what you ordered.
- The product is specifically eligible for return according to the conditions displayed on our website.
Products must generally be returned in their original condition, unused and unworn, with original packaging, tags, labels, accessories, and other items supplied with the order.
We reserve the right to reject a return request if the product does not meet the applicable return conditions.
2. Products That May Not Be Eligible for Return
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
Any product-specific return restrictions will be mentioned on the relevant product page or at checkout.
3. Damaged or Incorrect Products
Please inspect your order when you receive it.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:
- Order number
- Customer name
- Registered mobile number or email address
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, where applicable
- Video of the unboxing, if available
We may request additional information or photographs to verify the issue.
After reviewing the request, we may provide a replacement, return, refund, or another appropriate resolution depending on the circumstances and product availability.
4. Return Request Process
To request a return, please contact our customer support team using the contact details provided below.
Please include your order number and the reason for your return request.
Once we receive your request, our team will review the information and let you know whether the return is approved and what steps you need to follow.
Please do not send products back to us unless our customer support team has provided return instructions.
5. Return Shipping
If the return is approved because the product was damaged, defective, incorrect, or otherwise qualifies for a return under our policy, we may provide return-shipping instructions.
For returns requested for reasons other than a product defect, damage, or mistake on our part, return shipping may be the customer's responsibility where applicable.
Return-shipping conditions may vary depending on the product and reason for return.
6. Refunds
If your refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a return is required.
For prepaid orders, refunds may be processed to the original payment method used for the purchase or through another method permitted by the applicable payment provider.
The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.
Mayvika does not control the processing time of third-party banks or payment providers.
7. Refund for Cancelled Orders
If an order is successfully cancelled before it is dispatched, and a refund is applicable, the eligible amount will be refunded to the original payment method or through an applicable refund method.
If an order has already been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.
8. Refund Amount
The refund amount will depend on the circumstances of the return or cancellation and the applicable terms displayed at the time of purchase.
Where applicable, shipping charges, payment processing charges, or other non-refundable charges may not be refunded.
Any applicable deductions will be communicated to the customer where required.
9. Replacement
Where a product is damaged, defective, or incorrectly supplied, Mayvika may offer a replacement instead of a refund, subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
10. Exchanges
Product exchanges are subject to availability and the specific return/exchange conditions applicable to the product.
If an exchange is not available, you may be offered another applicable resolution.
11. Order Cancellation by Mayvika
Mayvika reserves the right to cancel an order in circumstances including, but not limited to:
- Product availability issues
- Incorrect product or pricing information
- Suspected fraudulent or unauthorized transactions
- Inaccurate customer or delivery information
- Operational or technical issues
- Circumstances beyond our reasonable control
If we cancel a prepaid order for which payment has already been received, an applicable refund will be initiated.
12. Failed or Unsuccessful Payments
If money has been deducted from your bank account but your order was not successfully placed, please contact us with the transaction details.
We may verify the payment status with our payment gateway or payment service provider before processing any refund.
For payments made through PhonePe or another third-party payment provider, the actual reversal time may depend on the payment provider and your bank.
13. Refund Processing Time
After a refund has been approved and initiated, the amount may take additional time to appear in your bank account or payment account.
Processing times can vary depending on the payment method, bank, card issuer, UPI provider, or payment gateway.
If you have not received an approved refund after the applicable processing period, please contact us with your order and payment details.
14. Promotional or Discounted Products
Products purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional return, refund, cancellation, or exchange conditions.
Any such conditions will be communicated on the relevant offer or product page.
15. Fraudulent or Abusive Returns
Mayvika reserves the right to refuse or restrict returns, replacements, or refunds where we reasonably believe there is misuse of our return policy, fraudulent activity, repeated abuse, or manipulation of the return process.
16. Contact Us
For return, replacement, cancellation, or refund requests, please contact us:
Mayvika
Email: support.mayvika@gmail.com
Phone/WhatsApp: 88792 23881
Website: mayvika.com
When contacting us about an order, please provide your order number so that we can assist you more quickly.