Welcome to Mayvika. Here are answers to some of the most common questions about shopping with us.

1. How can I place an order?

To place an order:

1. Visit mayvika.com
2. Browse our products.
3. Select the product you want to purchase.
4. Add it to your cart.
5. Enter your delivery details.
6. Select your preferred payment method.
7. Complete the payment and place your order.

You will receive an order confirmation after your order has been successfully placed.

2. What payment methods do you accept?

We offer online payment options through trusted payment service providers, including PhonePe, where available.

Available payment methods may vary depending on the options displayed at checkout.

3. Is my online payment secure?

Yes. Online payments are processed through secure payment service providers.

Mayvika does not ask for or store your UPI PIN, card PIN, banking password, or similar payment authentication credentials.

4. How long does it take to process my order?

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing may take longer during sales, holidays, or periods of high order volume.

5. How long does delivery take?

Delivery generally takes around 3–7 business days after dispatch, depending on your location and courier service.

Delivery times are estimates and may vary due to circumstances outside our control.

6. Can I track my order?

Yes. Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

7. Can I cancel my order?

If you want to cancel your order, please contact us as soon as possible.

Cancellation may be possible before the order is dispatched. Once an order has been dispatched, cancellation may not be possible and you may need to follow our return process.

8. Can I return a product?

Returns are available for eligible products and situations according to our Return & Refund Policy.

Products generally need to be unused and returned with their original packaging, tags, labels, accessories, and other items supplied with the order.

9. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Order number
• Photos of the product
• Photos of the packaging
• Description of the issue
• Unboxing video, if available

Our team will review your request and provide an appropriate resolution.

10. How do I request a refund?

Contact us with your order number and the reason for your refund request.

Once your request is approved, the refund will generally be initiated after any required return and inspection process is completed.

11. Where will my refund be credited?

For prepaid orders, eligible refunds are generally processed to the original payment method used for the purchase or through another applicable refund method.

The time taken for the refund to appear may depend on your bank or payment provider.

12. What happens if my payment is deducted but my order is not placed?

If money has been deducted but your order was not successfully placed, please contact us with your payment and transaction details.

We may verify the transaction with our payment gateway or payment provider before processing an applicable refund.

13. Do you offer Cash on Delivery (COD)?

COD availability depends on the products, delivery location, and options available at checkout.

If COD is available for your order, it will be displayed during checkout.

14. Do you deliver across India?

We generally ship orders within India.

Availability and delivery time may vary depending on your location and courier service.

15. What happens if I am unavailable when the courier arrives?

The courier partner may make additional delivery attempts.

If the order cannot be delivered because of customer unavailability, an incorrect address, or other delivery issues, the package may be returned to us.

16. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address.

We will try to update the address if the order has not yet been dispatched. Once the order has been dispatched, changing the delivery address may not be possible.

17. Are shipping charges applicable?

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may also offer free shipping on selected products, orders, or promotional offers.

18. Do product colours look exactly like the photos?

We make reasonable efforts to display product images accurately. However, colours may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

19. How can I contact Mayvika?

You can contact us through:

Email: support.mayvika@gmail.com

Phone / WhatsApp: 88792 23881

Website: mayvika.com

For order-related questions, please include your order number so we can assist you faster.

20. Where can I find your policies?

You can find our policies on our website, including:

• Privacy Policy
• Return & Refund Policy
• Shipping Policy
• Terms & Conditions

If you have a question that isn't answered here, please contact our support team.

Thank you for shopping with Mayvika!