PRIVACY POLICY

Last Updated: September 18, 2026

Mayvika ("Mayvika", "we", "us", or "our") operates this website and online store, including the products, content, features, tools, and services made available through the website (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, create an account, place an order, make a purchase, contact us, or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you use our website, we may collect the following information:

Contact and Delivery Information

• Full name
• Mobile/telephone number
• Email address
• Billing address
• Shipping/delivery address
• Other information required to process and deliver your order

Order and Transaction Information

• Products purchased or considered
• Order details
• Amount paid
• Transaction date and status
• Refund, return, cancellation and exchange information
• Payment method and payment confirmation

Payment Information

Payments made through our website may be processed by third-party payment service providers such as PhonePe or other payment providers available at checkout.

We may receive information such as payment status, transaction reference, payment method, and other information required to confirm your transaction.

We do not intend to store your complete debit-card, credit-card, UPI PIN, banking password, or other payment authentication credentials on our website. Such information is handled by the relevant payment provider according to its own security and privacy practices.

Account Information

If you create an account on our website, we may collect:

• Login details
• Account preferences
• Saved addresses
• Wishlist and cart information, where applicable

Communications

If you contact us through email, WhatsApp, contact forms, telephone, or other communication channels, we may retain the information you provide to help respond to your request and provide customer support.

Device and Usage Information

When you access our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• General website interaction and usage information

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order or create an account
• When you contact our customer-support team
• Automatically through cookies and similar technologies
• Through our website or e-commerce platform
• Through payment, shipping, logistics, analytics, advertising, or technology service providers
• From third parties where permitted by applicable law

3. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Process and confirm payments
• Arrange shipping and delivery
• Provide order updates
• Process returns, refunds, cancellations, and exchanges
• Provide customer support
• Create and manage customer accounts
• Maintain your shopping cart and preferences
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activity
• Maintain website and payment security
• Send service-related communications
• Send promotional communications where permitted by applicable law
• Comply with applicable laws and legal requirements
• Resolve disputes and enforce our terms and policies

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help us:

• Keep the website functioning correctly
• Remember your preferences
• Maintain your shopping cart
• Understand how visitors use our website
• Improve website performance
• Measure advertising and marketing effectiveness

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Payment Processing

When you choose an online payment method, your payment may be processed by a third-party payment service provider.

For example, if PhonePe is offered as a payment option, relevant transaction information may be processed by PhonePe according to its applicable terms and privacy practices.

Mayvika does not request or store your UPI PIN, card PIN, banking password, or similar payment authentication credentials.

6. Sharing of Personal Information

We may share necessary personal information with service providers that help us operate our business, including:

• E-commerce and website platform providers
• Payment processors
• Shipping and courier companies
• Order-fulfillment providers
• Customer-support providers
• Technology and hosting providers
• Analytics providers
• Marketing and advertising service providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where required by law

We intend to share only information that is reasonably necessary for the relevant purpose or as otherwise permitted or required by applicable law.

7. Shipping and Delivery

To deliver your order, we may provide necessary information such as your name, phone number, shipping address, and order details to our courier, logistics, or delivery partners.

These partners may process your information according to their own privacy policies and applicable laws.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, advertising services, or other external services.

If you access a third-party website or service, its own privacy policy and terms will apply. Mayvika is not responsible for the privacy practices of websites or services that we do not control.

9. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about:

• New products
• Offers and promotions
• Discounts
• New collections
• Updates about our Services

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.

Even after opting out of promotional messages, we may still send necessary non-promotional communications relating to your orders, transactions, account, or customer-service requests.

10. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our Services
• Completing orders and transactions
• Customer support
• Accounting and business records
• Fraud prevention
• Resolving disputes
• Enforcing agreements
• Complying with applicable legal and regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law and any conditions or exceptions provided by law, you may have rights relating to your personal information, including the right to:

• Request information about personal data we process about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a complaint regarding our processing of your personal information

To make a privacy-related request, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our website is intended for general consumers and is not knowingly intended to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.

14. International Data Transfers

Some of our technology, payment, hosting, analytics, advertising, or other service providers may process information from locations outside India.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices
• Our website or Services
• Technology and service providers
• Applicable laws and regulations

When we make changes, we will update the "Last Updated" date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a complaint regarding the handling of your personal information, please contact us:

Mayvika

Email: Support.mayvika@gmail.com

Phone/WhatsApp:

Website: https://mayvika.com/

We will review privacy-related requests and respond in accordance with applicable law.