Refund policy

RETURN & REFUND POLICY

Last Updated: [DATE]

At MAYVIKA, every order is carefully checked and packed before dispatch. We want you to receive your jewellery in perfect condition.

1. ELIGIBILITY FOR RETURN / EXCHANGE

We accept return or exchange requests only in the following cases:

• Wrong product received.
• Damaged product received.
• Missing product received from the order.

Any return or exchange request must be raised within 48 hours of delivery.

We do not accept returns or exchanges simply due to change of mind, personal preference, or if the customer does not like the product.

2. UNBOXING VIDEO IS REQUIRED

For any claim related to a damaged, wrong or missing product, customers must provide a clear, continuous unboxing video.

The video should clearly show:
• The sealed package before opening.
• The shipping label.
• The complete opening of the package.
• The product and the issue clearly visible.

Claims without a valid unboxing video may not be accepted.

3. PRODUCT CONDITION

For an approved return or exchange, the product must be:

• Unworn and unused.
• In its original condition.
• In the original packaging.
• With all tags, cards and accessories, if provided.

Products showing signs of use, wear, alteration, damage or misuse will not be eligible.

4. NON-RETURNABLE CASES

Returns or exchanges will not be accepted for:

• Change of mind or personal preference.
• Products that have been worn or used.
• Products damaged due to improper handling or use.
• Products altered or modified by the customer.
• Products returned without the original packaging.
• Normal wear and tear.
• Minor variations in colour or appearance caused by lighting or screen settings.

5. HOW TO REQUEST A RETURN / EXCHANGE

To raise a return or exchange request, contact us at:

Email: support@mayvika.com

Please provide:

• Order number.
• Product name.
• Reason for the request.
• Clear photographs of the product.
• Unboxing video, where applicable.

Our team will review the request and inform you about the next steps.

6. INSPECTION & APPROVAL

All return and exchange requests are subject to verification by MAYVIKA.

Once the product is received, it may be inspected to confirm that it meets the conditions mentioned in this policy.

If the request is approved, MAYVIKA will provide a replacement, exchange or refund as applicable.

7. REFUNDS

If an eligible refund is approved:

• Prepaid orders: the refund will generally be issued to the original payment method.
• COD orders: customers may be asked to provide valid bank account or UPI details for the refund.

Refund processing time may vary depending on the payment provider or bank.

8. RETURN SHIPPING

If the wrong, damaged or missing product is verified as an error on our part, MAYVIKA will provide appropriate return assistance.

For other cases that are approved at our discretion, return shipping arrangements or charges may apply.

9. EXCHANGE / REPLACEMENT

Where eligible, MAYVIKA may offer a replacement or exchange subject to product availability.

If the same product is unavailable, an alternative resolution or eligible refund may be offered.

10. ORDER CANCELLATION

Cancellation requests must be made before the order is processed or shipped.

Once an order has been processed, packed or shipped, cancellation may not be possible.

11. DELIVERY-RELATED ISSUES

If the package appears visibly damaged at the time of delivery, customers are advised to record the condition of the package and contact MAYVIKA as soon as possible.

For any damaged, wrong or missing product claim, the 48-hour reporting period applies.

12. CONTACT US

For questions or assistance regarding returns, exchanges or refunds, please contact:

MAYVIKA
Email: support@mayvika.com

Jewellery that defines you.